Testimonials

I had the pleasure of working with Barbara for a year in Salesforce. In my role as Snr Director, Customer Success, I was impressed by Barbara’s coaching skills, her ability to manage ambiguity and take initiative.

Barbara redesigned the new hire onboarding experience for my group in EMEA in a matter of months and co-created a brand new website leading to a reduction of 2 months in the ramping period.

Barbara was instrumental in creating a coaching culture in the organisation; she is clearly driven by a passion for talent development and making a difference in people’s lives. Her executive, career, and well-being coaching skills paired with her experience in IT and Customer Success make Barbara a truly unique individual that anyone would be lucky to have as a coach.

Pascaline Albin

Senior Director, Customer Success at Salesforce

It is my pleasure to recommend Barbara for any mentorship or coaching role. In her time as a mentor and coach at our organization, she has consistently demonstrated exceptional qualities as a mentor and coach.

Barbara is incredibly insightful and has a genuine desire to help others succeed. Her proactive approach and giving nature have had a profound impact on her mentees and the team as a whole and were instrumental in fostering a career and growth mindset in the organization we are in. Her talent for coaching and mentoring is truly remarkable and she has a unique ability to bring out the best in those around her.

Her deep understanding of human nature, combined with her passion for helping others, makes her a valuable asset to any team. I have no doubt that she will continue to make a positive impact wherever she goes. I highly recommend Barbara!

Justyna Schueler

Manager, Customer Success at Salesforce

I have been working with Barbara for a few months now and it has been like a fresh air to me. She is a passionate and an inspiring woman. And above all, she is passionate about empowering people.

Which is exactly what I have needed. I have been stuck in a negative dynamic for several months now, impacting my day to day life. And because I so want to feel better, I tend to set the goal too big or out of my reach. I just end up putting too much pressure to achieve that too big goal and for not achieving it. Thus I stay in that “frozen” state and go in a circle state of mind, with the fear of starting (and failing).

Barbara has helped to identify more realistic small goals by breaking down the “bigs”, which is focusing on what I like, what makes me happy and how to get pleasure out of doing it. And that makes everything so much achievable.

All the exercises I have been doing with her have led to build up positiveness back in my daily life, thus confidence.

Can’t say enough thank you to you Barbara and for the great support you have provided me with. I feel much more empowered to be happy!

Virginie, Sales Executive, France

I will always say YES to working with Barbara on anything, no questions to ask, because I have had the pleasure of working right beside her as we both became the first ever full time Life Coaches in Customer Success. What was ours and her impact with coaching this team? Well...people we coached had +21 ppt performance, higher customer feedback and completed +60% more cases. But what did was Barbara's true impact, actually changing lives, I mean that! Truly caring and putting her whole heart into seeing, honouring and empowering that potential, not just to perform better but to LOVE what that they were doing, and to love and believe in themselves more. If you are about to hire or use Barbara services, JUST DO IT!!!

Clare Kelly

Life & Exec Coach to Customer Success Teams

I joined a team at SF that's running a pilot program in which most elements still need to be defined and anything can change on a given moment. Leveraging Barbara's experience was crucial for me to articulate in a structured and effective way improvement suggestions to the program, which were enthusiastically received and taken on by the program leaders. Her ability to cut through the clutter and identify value creators was also key in helping me present complex ideas to peers, my extended ecosystem, and clients.

Ivan Pelaez

Sr. Key Accounts Success Guide | CRM

Barbara worked as a Coach for the team I’m leading at Salesforce. She brings a wealth of knowledge, expertise, and relevant Customer Success experience to the table. Her passion for coaching and the commitment to the success of each team member was evident from the start. Barbara has an excellent ability to understand the strengths and weaknesses of each team member and provided tailored advice and guidance that helped the team in their journey at Salesforce.

Jasper Haas

Customer Success Leader at Salesforce

Barbara possesses emotional intelligence that I've never seen anyone else do. She is genuinely interested in people and gets along with absolutely everybody. Barbara was coaching me as I started in my role at Salesforce. She helped me grow into this new role and supported me in defining boundaries and setting priorities. Barbara helped me thrive as a new hire and believe in myself and my strengths. Corporate world needs more people like Barbara, who is highly motivated and has high standards for herself. She is exactly what a coach should be like.

Lottamaaria Malm

Success Architect, Sales Cloud Consultant,

Barbara is an incredible coach. I had the pleasure of working with her over the past few months on a number of workshops and initiatives and hearing the feedback from my team has been extremely rewarding. Barbara is professional and dedicated, always shows up ready to engage and truly cares about those she works with. Thanks for driving such positive impact in our organisation.

Laiz Ferreira Hughes

Manager, Customer Success Team (EMEA & UKI)

Barbara has supported me as a Mentor and Coach to find more clarity in my role as Head of Customer Success. She challenged my thinking, was compassionate yet never tried to please me and this is where she really helped me to grow and leave my comfort zone. Her approach is very structured and she is really committed to make the best out of the time spent together. Thanks to her I made huge progress in structuring some of the core processes and Barbara openly shared insights from her experience as a leader and CSM at Adobe. I can highly recommend to work with Barbara!

Julia von dem Bussche

Head of Customer Success at Quiply, Germany

If you're considering working with Barbara, you absolutely should!
I worked with Barbara over the course of a few months for Customer Success and career coaching. In every session she was focused, attentive, compassionate and action-oriented. Even if the concepts and tools were easy to talk about and harder to implement, I was thankful to have the new awareness. Barbara is organized, professional, personable, knowledgeable, and just plain fun to talk to!
She has the professional experience to add context and examples when answering questions about your career, then balances those insights perfectly by asking about your feelings under the surface of your question. She blends the emotional and professional in a compassionate, proactive way.

If I ever need more coaching in the future, I know just who to turn to!

Emily Winters, Customer Experience Manager at SetKeeper, France

Barbara is a fantastic coach! She’s helped me shaping my individual development plan, defining my future career path. Barbara is not only an amazing coach and extremely good at what she is doing, I also appreciate her tremendously as person and colleague. Barbara is a warm person and a good listener, it’s easy to share things with her that are on your mind and heart. Even in difficult times, she puts everyone else first, offering coaching advice on a professional and personal level. I’m super grateful for everything she’s doing!

Michelle Wolf

Customer Success at Salesforce

Barbara helped me a lot to bring my energy back, to believe again in myself. She helped me to organize my thoughts just by asking me the right questions. She is always creating a great atmosphere, a comfort zone in which you feel really supported and understood.
I recommend all my contacts to start coaching sessions with Barbara at any time, not only if you are having a difficult moment but also if you need to find the inspiration for a challenge or if you want to change something in your professional life.

Javier García Borjas, Spain

Barbara was a founding member of a new CSM function in a large company nearly 10 years ago. The CSM role was in the process of being defined in terms of scope and deliverables as well as being understood in the context of the other customer facing roles within the organisation. This meant that collaboration and communication across teams was essential for minimising the potential for confusion and optimising all the working parts in support of the business goals.

From the outset, Barbara demonstrated an understanding of the broader context that informed her individual approach but also saw her taking the lead on initiatives to build or improve processes in support of cross team collaboration. She has a proven ability to bring people with her through change, navigating uncertainty and staying focused on what is essential.

Barbara is a natural creative and motivated to see ideas implemented, reality changed. The desire to make things better, the genuine interest in people being heard and an awareness of the big picture makes her an invaluable agent for healthy change in an organisation and for individuals

Conor Chatten

Director, Commercial Customer Success EMEA at DocuSign

It’s interesting, from the first moment I met Barbara I felt trust and positive energy that immediately made me feel stronger. It didn’t take me long to ask Barbara for coaching because there is something in her that gives you confidence that you can rely on her. In Barbara I have someone who believes in me.

Our coaching sessions helped me unstuck my potential and gather courage to make important steps to move from dreams but little action to taking a lead in my life and developing my own business. I started to believe I can be successful and understood and embraced my strengths. I realised that I’m capable of doing it all. I took ownership of my actions, came up with a clear plan and was able to follow through to successful outcome – I have my shop and first customers!

Marzena, Mom & Small business owner, Ireland

Barbara has a really natural ability for making a person feel capable of achieving anything. She has a fantastic presence which feels relaxed and warm, and during a difficult time in my personal life Barbara demonstrated deep empathy and compassion, holding space for me to make sense of any challenges while still showing me that she believed I was capable of greatness and keeping me focused on my goals.

One of the most important parts of our coaching was how I learned to connect the dots between different actions or behaviors in my life; I could never have done that without Barbara. Barbara believes in her clients unconditionally, and this feels so empowering. It is incredible the changes that can occur when you have someone who believes in you unconditionally and coaching with Barbara has been a wonderful, and powerful experience.

I continue to apply my learnings from our time together in my day to day life, and I can certainly see how much my life has improved from having her in it. Thank you Barbara!

Anne, Coach, Ireland